Vintopper Refund and Exchange Policy
Returns or Exchanges
If you are not satisfied and need to return the Vintopper, we have a 10-day return policy. The item should be unused, meaning not bent around a lid. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to:Vintopper
325 Fourth Street
Libertyville, IL 60048
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days* after receiving the product.(*Depending on where you live, the time it may take for your exchanged product to reach you, may vary.)
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.